FAQ

What payment methods do you accept?

Online we accept Visa, Mastercard, American Express and PayPal. In our stores we accept Visa, Mastercard, American Express, local personal checks with proper ID and cash. We also accept pesos – ask the manager for our currency exchange rate on the day you are shopping.

Are my purchases safe?

You should always look for the SSL Certificate before you make an online purchase. This ensures your information Are my purchases safe?
You should always look for the SSL Certificate before you make an online purchase. This ensures your information is encrypted and safely transmitted. It's kind of like sealing a letter in an envelope before sending it through the mail. You can find our SSL Certificate seal on our home page. If you click on the seal it will show you the verification. This is a built-in security function that works the same on every secure website that has active SSL security. If you are using a private browsing window or other restricted browsing feature, the certificate may not be visible. If it is important to you to see the symbol, try using a different browser. The visibility of the symbol due to your individual browser settings does not affect the security of the site.

How do you ensure I receive the right items?

We use a two-step fulfillment process. First, your order is processed in our customer service center, where we check to see if you’ve given us any special instructions, made any comments and where we gather your order together and box it, along with the receipt and labels. We then send it to the shipping warehouse, where a shipping specialist opens the box, verifies that the correct items were included, inspects them for quality and then applies the label to the box and sends it out. This process takes about 1 day. Most deliveries are shipped within 24-48 hours of the order.

When will I receive my purchase?

For items that are in stock we process the order generally within 1-2 days of receiving it. After that, it depends on the shipping method you chose. We ship from El Paso, Texas.

Can I change or cancel my order after it's placed online?

We try to quickly process and ship all online orders. Therefore, you have a very small window available for changing or cancelling an order. If you need to make a change, contact customer service as soon as possible at 877-STARR-83 to see if this can be done.

What if my item is out-of-stock, back-ordered, etc?

We try to only have actual in-stock items on the website. However, should an item be unavailable for some reason, we will cancel that item from your order. We charge you only for what is actually shipped. If we cannot ship your entire order, your receipt and your credit card statement will reflect that we only charged for the shipped items. We will not back-order any item without first talking to you and getting your approval.

Website Pricing Error: Why was my order cancelled?

Very rarely, an order may be cancelled or an item will be cancelled from the order because there is a pricing error on the website. Technology isn’t perfect! We are not obligated to sell items that appear with an incorrect price, and we will cancel the item from the order.

Can you mail me a catalog?

Our inventory is ever-changing, as your favorite brands constantly come out with new looks. Rather than printing catalogs, we have designed our website to make it as easy as possible to find the selection of items you are looking for, by style, by brand, and by price among others. If you are looking for something that is not on our website, chances are we might be able to get it for you. Feel free to contact us!

What if my item doesn’t fit, or I changed my mind?

Different manufacturers have different fit guidelines, it’s true. So you may be a different size in one brand of jeans than in another. When possible, we have included the manufacturer’s fit description such as “slim” or “relaxed”. Before you purchase an item you haven’t tried on before, please pay close attention to the descriptive copy and see whether there is a size chart. You can send an email to [email protected] to get more information about any specific item.
And if the item you order doesn’t fit, or you just change your mind once you get it, you can return or exchange it following our general guidelines for returns. Many of our items qualify for free returns!

How can I purchase gift cards?

We offer two options for gift cards: traditional or eGift cards. Both options are available in any whole dollar amount. Our eGift cards will be emailed directly to the recipient with the gift card number, pin code, and personalized message. Traditional gift cards will be mailed to the recipient. Traditional cards can take 7-10 days for delivery. To purchase gift cards click here.


Where are you located?

We have three large locations in El Paso, Texas:
Eastside: 11751 Gateway West Blvd, El Paso Texas 79936
Downtown: 112 E. Overland Ave, El Paso Texas 79901
Westside: Sunland Park Mall (750 Sunland Park Drive), El Paso Texas, 79912
To see all of our contact information, click here.